Mystery Shopping Agency

Mystery Shopping Agency in Bangalore

Auditing the performance of your store in real time lets business keep on top of performance, but there is more to it than hard numbers. Our mystery shopping services let business owners & brands to know if the levels of customer service and other performance metrics within the store are up to date. This aids with branding, customer retention, and profitability over the long and the short term.

When you avail of our mystery shopping services, we send over a well trained professional to outlet or chain of outlet. The professional will gauge if your customers are in general having a good experience at your sales locations & salesmen is conveying the product features & service as per SOP A few of the metrics that the mystery shopper will keep an eye on include if the customers are being greeted acceptably and if the waiting times are acceptable. Similarly, they may consider if the facility is at a comfortable temperature and how many products are up for display.

Our services help our client get insights over the performance of their stores such that they can boost the performance strategically. We conduct mystery shopping audits as a one-time service or as a regular service to yield recommendations and information to our clients. The trained professional that we send over to your store will match your target customer profile and fills up a questionnaire upon returning, which records the person’s experience. The venture turns out to be profitable for our clients.